Terms & Conditions

These are the terms and conditions for www.bespokefinebonechina.com operated by Portmeirion Group UK Limited (“our website”).

This website is operated by Portmeirion Group UK Limited (“we”, “us” or “our”). This page together with the documents expressly referred to within it state the legal terms and conditions (“Terms”) under which you may use our website and under which we advertise any of the products listed on our website (“Products”) to you. By using our website you agree to be bound by the Terms that apply to your use of our website. If you do not agree to these Terms please refrain from using our website.

This website is for trade hospitality and hotelware enquires only.  If you are a consumer you should re-direct to www.portmeiriongroup.com by clicking on this link.

We may revise these Terms at any time by updating this page. You should visit this page periodically to review the Terms because they are binding on you. Continued use of our website constitutes your agreement to all such revised terms. Every time you order Products from us, the Terms in force at that time will apply to the Contract between you and us.


Portmeirion Group UK Limited is a limited company registered in England and Wales under company number 417484 and has its registered office and main trading address at London Road, Stoke-on-Trent, ST4 7QQ. Our VAT number is GB592326332.


The Products shown on this website are produced by Walpole Fine Bone China (the trading name of Pollyanna Fine Bone China Limited) under licence from Portmeirion Group UK Limited.  Walpole Fine Bone China is the authorised licence holder for ‘Spode’ and ‘Royal Worcester’ in hospitality ware within the United Kingdom.

‘Spode’ and ‘Royal Worcester’ trade marks are registered by and used under licence from Portmeirion Group UK Limited to whom all rights are reserved.

This website does not process any orders for Products.  Once reviewed enquries are passed to Walpole Fine Bone China.


We take all reasonable care to ensure that all details and descriptions of Products appearing on our website are correct at the time when the relevant information was entered onto our system. Although we aim to keep our website as up to date as possible, the information, including the descriptions of Products, appearing on our website at a particular time may not always reflect the position at the time of your enquiry.

The images of the Products on our site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer, tablet or mobile phone (your “Device”) will display those colours accurately to reflect the colour of the Products. Actual Products may vary slightly from those images.


We will not be held responsible for any delay or failure to comply with our obligations under these Terms if the delay or failure arises from any cause which is beyond our reasonable control.

Whilst we do use industry standard software and systems we do not warrant that our website will operate error-free nor that our website and servers are free of computer viruses. If your use of our website results in the need for servicing or replacing any data or equipment (including your Device), we are not responsible for those costs.


Except for death or personal injury caused by our negligence, to the extent permitted by law, our liability under or in connection with any Contract shall in no circumstances exceed the invoice value for that Contract.


You agree to fully indemnify, and keep indemnified, us, our officers, directors, employees, agents and suppliers immediately on demand from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach by you of the Use of the Website terms set out below or any other liabilities arising out of your use of our website, or the use by any other person accessing our website using your personal information.

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party. We have the right to disable any user identification code or password at any time if in our opinion you have failed to comply with any of the provisions of these terms of use.

Intellectual Property

We are the owner or the licensee of all intellectual property rights in our website, and in the material published on them, including, without limitation, all pictures, designs, logos, photographs and written text. These works are protected by copyright, trademarks and other intellectual property rights. All such rights are reserved. Unauthorised use of these intellectual property rights is prohibited.

Our Website Changes Regularly

We aim to update our website regularly, and may change the content at any time. If the need arises, we may suspend access to our website, or close any or all of them indefinitely.

Reliance on Information Posted

While we use all reasonable endeavours to keep the information on our website accurate and up to date, the material displayed on our website is provided without any guarantees, conditions or warranties as to its accuracy.

Materials on our website are not intended to amount to advice on which reliance should be placed. We therefore disclaim all liability and responsibility arising from any reliance placed on any materials by any visitor to our website or by anyone who may be informed of any of those materials.

Your Information

We process information about you in accordance with our Privacy Policy. By using our website you consent to such processing.

You warrant that all data provided by you is true, accurate, current and complete in all respects and that you will notify us immediately of any changes to your personal information by contacting our Customer Service department.

Like many sites, our website use cookies. For further information please see our Cookie Policy.

Viruses, Hacking and Other Offences

You must not misuse or attack our website by knowingly introducing viruses or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our website, servers, or any other computer or database connected with our website.

By breaching this provision you may be committing a criminal offence and we will report any such breach to the relevant law enforcement authorities and co-operate with those authorities by disclosing your identity to them. In the event of such a breach your right to use our website will cease immediately.

We will not be liable for any loss or damage caused by a denial of service attack directed at our website, viruses or other technologically harmful material that may infect your Device, programs, data or other proprietary material due to your use of our website or any material posted on it, or on any website linked to it.

Links from our website

Where our website contain links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the content, policies or practices of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.


We may transfer our rights and obligations under a Contract to another organisation, but this will not affect your rights or our obligations under these Terms.

Subject to our right to transfer set out above, each Contract is between you and us. No other person shall have any rights to enforce any of the terms of a Contract, whether under the Contracts (Rights of Third Parties Act) 1999 or otherwise.


Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.


If we fail to insist that you perform any of your obligations under the Contract, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.

Entire Agreement

Each Contract constitutes the entire agreement between us in respect of its subject matter. You agree that you shall have no remedies in respect of any representation or warranty (whether made innocently or negligently) that is not set out in the Contract. You shall have no claim for innocent or negligent misrepresentation based upon any statement in the Contract. Nothing in this clause shall limit or exclude any liability for fraud.

We will not file a copy of the Contract.


These Terms shall be governed by and construed in accordance with the law of England and Wales. This means a Contract for the purchase of Products through our website and any dispute or claim arising out of or in connection with it will be governed by English law. However, this does not affect the application of any provisions under the law of the EU state in which you reside which are mandatory.

You and we agree that the courts of England and Wales will have non-exclusive jurisdiction.

If you are a resident of Scotland you may also bring proceedings in Scotland and if you are a resident of Northern Ireland may also bring proceedings in Northern Ireland.

If you are a consumer residing in an EU member state other than the UK, you may bring proceedings in either that state or in England and Wales, but we may only bring proceedings against you in the state in which you reside.


Our website are owned and operated by Portmeirion Group UK Limited, registered in England and Wales under company number 417484, with our registered office at London Road, Stoke-on-Trent, ST4 7QQ, England. Our VAT number is GB592326332.

You can contact our Customer Service department by e-mailing customerservices@portmeiriongroup.com, or call us on +44 (0)1782 743427 between 9.00am and 4.30pm UK time (Monday to Friday, excluding public holidays in England). Our customer services operators speak only English. Please note that all calls made from UK landlines will be charged at your standard landline rate. Mobile phone and international call charges will vary.  Please remember that this website is for hospitalityware or hotelware enquiries only and that if you are a consumer you should access www.portmeiriongroup.com.

In the event a complaint has not been resolved by the procedures above, please follow our complaints policy which is to refer the matter to the Managing Director at the registered address above.